JumboFix
A platform that streamlines the management of dorm facilities at Tufts University.
48hr Challenge - Hackathon Runner-Up🥈
ROLE
TEAM
UI/UX Designer & Research
-Market research and data collection
-Define user persona
-Design and iterate
June Cho
Esther Kim
Angela Kim
TIMELINE
SKILLS
Feb 25 - 26, 2023
User Research
UI Design
Marketing Strategy
TOOLS
Figma
Adobe Illustrator
Powerpoint
Context
This is a design project for a hackathon called Producthon hosted by Tufts Product Studio, judged by Professor James Intriligator. We were given 48 hours to design with the following prompt: Improving the Tufts student experience.
JumboFix is an app that streamlines the process of submitting facility service requests for students and staff. The existing Tufts Facility Request system faced persistent challenges in user-service team interactions, leading to incomplete or duplicative work requests. To address this issue, my team and I developed an app that promotes engagement among residents as well as a more efficient way to submit facility requests.
Stakeholders
Tufts Students
The Primary users of the app, as they utilize it to submit facility service requests and communicate with others in their dorms.
Resident Assistants
Involved in the communication process and addressing requests, RAs play a crucial role in the app's effectiveness within dorms.
Facility Management Team
Individuals overseeing the overall facility management and maintenance, as the app is directly related to streamlining service requests.
Market Research
Consumer Trends:
Mobile Access - With more and more people using phones and tablets, having a mobile-friendly app is efficient
Cloud-based Solutions - Students and facilities could access data from anywhere and anytime
Integration with other systems - Communication platforms and data sharing
Market Size: 10,872 students || Competitor: SchoolDude
Problem Statement
How might we streamline the process of reporting and tracking maintenance issues while improving communication between residents and RAs to foster stronger community relationships and reduce delays?
User Research
01. Conducted a survey
02. Personal Interviews
DELAY IN REPAIR
"It's frustrating when you report a problem and nothing gets done about it for weeks or even months."
COMMUNITY
"My neighbors' noise levels are so high that I can't sleep at night."
RESIDENT ASSISTANT
"It can be difficult to keep track of important RA announcements when it's scattered across multiple group chats and messages"
Key Findings
Based on our key findings from the user research, we gathered data from 29 individuals. Due to the time constraints of 48 hours, we weren’t able to do a larger data collection. Nevertheless, we categorized and gathered the data from the survey into two distinct areas: Overall maintenance Satisfaction and Effective Communication with RAs and neighbors
Overall Maintenance Satisfaction
Effective Communication with RAs and Neighbors
User Persona
We came up with a user persona of a Tufts University student, Kyle to better understand the needs and behaviors of our target demographic in order to tailor our product or service to suit user preferences and improve their overall experience.
Style Guide
Wireframes
Final Designs
Key Features
Quick Access
Real-Time Status Updates
Anonymous
Next Steps
Testing
&
Refining
Conduct thorough testing of the app to ensure that it functions as intended and is user-friendly. Refine the app based on feedback from beta testers and users to improve its functionality and usability.
Training
To ensure effective communication and efficient use of the app, it is important to provide training and support to both users and service providers. This can include offering guidance on how to use the app and addressing any questions or concerns they may have.
Launching
Launch the app to the target audience, including Tufts faculty, staff, and students, and increase promotion.
Providing
Support
Track the app's usage and gather feedback from users to identify areas for improvement and inform future updates.